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Prescriptions
Please follow the guidelines and choose the right option for you.
Ordering a repeat prescription
Please allow us three working days, to process your prescription request.
We do not accept repeat prescription requests over the phone.
When you order a prescription online, you can have it sent electronically to a pharmacy of your choice. This is called a nomination.
You can request repeat prescriptions by:
- Using the NHS app
- Through your local pharmacy
- Dropping your repeat slip in to the surgery
- Via online request
We would recommend you use the NHS app to request your repeat prescriptions as currently, the process of requesting medication through the online request system is not the easiest way.
Collecting your prescription
You can usually collect your prescription from the dispensary or pharmacy 3 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy. For patients who live more than 1 mile away from a pharmacy you are able to be a "dispensing patient" and collect your medicines at the practice.
You can change your nominated pharmacy at any time:
- On the NHS app or website where you order repeat prescriptions
- At your GP practice
- At any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription, please contact us.
If you would like to speak to someone at the GP surgery about your prescription:
- Using our online system
- Phone our dispensary team Gaynor, Val and Zak, 2pm to 4pm, Monday to Friday, on 01580 712476, option 2
- Please do not call outside of these hours as our dispensing team will be working hard to organise medication and may not be able to help.
Further prescriptions information
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescriptions charges
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Cranbrook Pharmacy have a fantastic team who we work closely with.