Anima is going live at Old School Surgery on 13 October 2025

We’re excited to introduce Anima, our new online request service that will replace eConsult from Monday 13 October 2025. Anima lets you contact the practice securely online, without waiting on hold.

What you can use Anima for

• Medical queries and advice requests

• Admin queries (letters, forms, referrals, results questions)

When it’s available

Monday–Friday, 08:00–18:30.
If we reach safe capacity for the day, you can still submit routine requests for later review.

How to access

• Visit our website and follow the “Contact us with Anima” button, or click here.

• No app or account is required, but creating an Anima login can help you track updates to your request.

What to expect

1. Tell us about your request by answering a short, smart questionnaire.

2. Your request goes straight to our clinical/admin team for triage.

3. We’ll contact you with the outcome (e.g., self-care advice, prescription, investigation, or an appointment).

4. You can check progress and messages in Anima if you created an account.

No internet? Prefer to call?

That’s fine—our reception team can submit an Anima request on your behalf. Call us as usual and we’ll help you get the right care.

Urgent problems

• Life-threatening emergency: call 999.

• Urgent but not life-threatening: call 111 or phone the practice.
  Please don’t use Anima for emergencies.

Your data and privacy

Anima is certified to NHS and UK government standards. Your information is encrypted and stored in the UK.

Why we’re making this change

Replacing eConsult with Anima helps us:

• Triage requests more safely and consistently

• Respond faster with clearer updates

• Reduce phone queues and improve access for those who need to call

If you have any questions or need help using Anima, please contact our reception team.

Published: Oct 6, 2025